The NSW Government is providing financial assistance, support measures and tax relief to help businesses across the state impacted by COVID-19 restrictions. Check out.
No matter how COVID-19 is affecting you, especially if you face financial challenges, we're here to help. We’ll continue to supply safe, high-quality water and wastewater services, and our crews will continue working according to NSW Health advice to fix issues or faults as quickly and safely as possible. Please contact us if you need assistance.
Whether you’re a residential or business customer, you can get support if COVID-19 has made it harder for you to pay your bill.
Our WaterFix Residential plumbers follow strict COVID-19 safety plans when they enter your home. We’ll let you know our safety requirements when you book your appointment. If anyone in your household is self-isolating or has symptoms of COVID-19, please call us on 1800 807 475 to reschedule.
Our PlumbAssist plumbers follow strict COVID-19 safety plans when they enter your home. We’ll let you know our safety requirements when you book your appointment. If anyone in your household is self-isolating or has symptoms of COVID-19, please call us onto reschedule.
COVID-19 impacts may cause delays in scheduling repairs. When crews are working, please don’t approach them unless it’s absolutely necessary. If you need to speak to them, please maintain social distance of 1.5 metres. If you have any concerns about work underway, you're welcome to contact us by phone or email.
We collaborate on the, a joint Sydney Water and NSW Health program. We test untreated sewage for fragments of the COVID-19 virus at more than 60 wastewater treatment plants across NSW. This provides data to support NSW Health’s COVID-19 response. With Australia’s largest dedicated water, trade wastewater and environmental sampling and testing facility, we’re the perfect partner for NSW Health.
You can access data from the program in NSW Health’s weekly . Plus you can check out NSW Health’s .
There’s no evidence that COVID-19 is transmitted by drinking water. NSW Health says: 'Human coronaviruses are spread from someone with confirmed coronavirus to other close contacts with that person through contaminated droplets spread by coughing or sneezing, or by contact with contaminated hands, surfaces or objects.'
Our water treatment plants include robust processes to ensure drinking water is very high quality and complies with. Treatment and disinfection processes, including the use of chlorine, destroy viruses.
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