Fill out this form and see if you’re eligible to receive a payment for water that you were billed for due to a hidden leak. If you meet the conditions below, we’ll review your bill and you’ll receive a credit. There are more details in our Allowance and rebates in your bill policy.
We can’t offer a hidden leak allowance if the leak was on vacant land or an unoccupied property or was from a tap, toilet cistern, dishwasher or washing machine.
Visible leaks do not qualify for our Hidden leak allowance.
Repairs must be completed by a licensed plumber to qualify for our Hidden leak allowance.
You must provide a copy of your plumber's invoice to qualify for our Hidden leak allowance.
How do I read my meter
You must provide a meter reading after the repair was completed to qualify for our Hidden leak allowance.
You must not have received a Hidden leak allowance at this property in the past five years to qualify for our Hidden leak allowance.
Start typing the address of the property where the leak was repaired and select it from the drop down list. If you can’t see your address, please select ‘Use account number.'
This address is not a part of the Sydney Water network.
Please enter a different address.
We need more information on this address.
Please call us on 13 20 92 from 8.30 am to 5.30 pm weekdays or try again later.
We apologise for any inconvenience.
We can't check this property at the moment.
Located top right of bill
Use property address
It’s stamped on your meter and printed on your bill - top left corner of page two
Enter the black numbers only
Note: Please ensure you take a meter reading after the plumbing repairs have been completed.
(or any other number contactable Mon - Fri 8:30 am - 5:30 pm)
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Description e.g. ‘The leak was under a concrete path in the front yard. The pipe had been damaged by tree roots.’
We've received your hidden leak allowance request.
We'll review your application and contact you if we need any more information.
We usually approve hidden leak allowance requests within 14 working days.
Who is an authorised representative
I have read and agree to the Allowances and rebates on your bill policy.
I confirm that the information provided in this form is true, complete and accurate. I understand that I may be required to provide further information to Sydney Water staff if necessary.
We’re collecting your personal information and details about a water leak at your property to assess your request for a Hidden leak allowance. Find out how we manage your privacy.
We're improving our site and can't receive your application for a Hidden leak allowance at the moment
Please try again later. We apologise for any inconvenience.
A person or organisation legally permitted to act on behalf of the property owner when dealing with us, eg Power of Attorney.
To read a meter, fill in the self-reading card with:
The black numbers on all meters are the kilolitres and the red numbers or dials are the litres. We only need the black numbers to calculate water use.
The location of the meter serial number varies between meter brands. This is where you will find the serial number on the meters we're installing now.
Elster brand meters have the serial number stamped above the dials.
RMC brand meters have the serial number stamped on the rim.
Itron brand meters have the serial number printed at the bottom of the meter face.
To read a metered standpipe, record:
The location of the meter serial number varies between meter brands.
The reading for this metered standpipe is 0000016. This includes the 6 digit numbers and the number the black dial is pointing to.
The reading for this metered standpipe is 0000593. You only need to provide the digit numbers.
The reading for this metered standpipe is 00001. You only need to provide the digit numbers.